Send them a letter saying you are waiting on the key.
Ask them to make good their promise.
Ask for either a reply in writing or a key.
However, the dealer was quite candid about it ("we'll sort it out for you", "we'll chase it up for a good customer that you are", and that sort of thing...) at the time of the sale.
Remind them this does not look good in a public forum, it is quite plausible and 'A Current Affair' might be interested in your story. ha ha .
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