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Originally Posted by mondo_broady
i have been vehemently anti-telstra for years after being ripped off a few times. i live in an area where telstra hold a monopoly on ADSL2+
i am with a different provider for phone & internet. it's a fantastic deal, but can only have ADSL (8meg)
i got cold canvassed by telstra offering me a very similar deal but with ADSL2+ i was reluctant, but when told there was a 10 day cooling off period before anything would happen and that i could change my mind in that time, i decided to do it.
one day later, a telstra rep rang to say they couldn't provide ADSL2+ to my address. i told them in that case i was not going to go ahead with the deal as it was no different to what i was already on.
skip forward one month. i get my internet bill from my provider. it's significantly less than usual. i phone to query this because i am suspicious of telstra. sure enough, despite telling me that nothing would happen during the cooling off period and me cancelling the contract, telstra went ahead and changed my home phone over anyway!!
several (increasingly angry) phonecalls later they inform me they want to charge me for having it connected and again for getting it disconnected. i took it to the highest level of supervisor i could and eventually after about 4 months of sending me invoices and me threatening to take it to the ombudsman, they finally stopped trying to bill me. by contrast, my current provider waived the reconnection fee straight away because they could see it was telstra's stuff up in the first place.
as for the drop outs. i was getting that and it turned out to be a faulty lightning protection MOV in the junction box on the outside of my house where the lines hook in from the street. the tech who diagnosed it and fixed it for me said it was a common thing. i'd been complaining about it for months and had even bought a new router/modem as they convinced me my old one was the problem...
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Telstra don't cold call.
You got sucked in by a dealer pretending to be Telstra and the grief you got was because the salesperson and the dealer lose their commission if you back out.
This is the same as a salesman at a Ford dealership signs you up for a car that Ford can't supply so you then abuse and blame Ford when it was the sales guy and the dealer you were your problem.
In future if anyone gets a cold call from someone claiming to be from Telstra ask them for their "C" number.
If they do not know what that is or refuse to give it to you then they are not a Telstra employee.
A "C" number starts with the letter C or D and has 6 digits.