[Paul22]

Just a quick update on the progress of dealing with the factory regarding repairing the airconditioner.
My daughter advised me on Thursday that they had agreed to fix the car at no expense to her. This was done after much to-ing and fro-ing which was rather time consuming.
She was unable to say it was a pleasant experience dealing with them. They initially wanted her to part pay which she refused to accept. For her though the worst part was the non return of phone calls as well as scheduled phone calls not made resulting in further follow-ups by her.
Back in June, whilst they had the car, they replaced the clutch pack again.
As an aside; her partner - due to a change in his job requirements - wanted to buy a new car along the lines of an Escape, however, he declined to even look at one due to the treatment of her by Ford. He bought a Kia Sportage.
I just wonder how many other people are turned off Ford vehicles given the behaviour of the factory when it comes to customer after sales care.
Slow learners.