Quote:
Originally Posted by roKWiz
Guess something like that would be difficult to find locally but would have thought you would have a local bricks and mortar store supplier for all your other parts needs ?
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Not really.
The two remaining multi-brand mower shops have changed hands over the last 18 months.
One has gone from my go-to for everything to a poorly run shambles of an operation that is now resorting to heavy discounting to generate sales. If they burnt me and the postman, then we can't be the only ones. Even the previous owner told me that he hears nothing but bad things.
The other has basically gone from sales and service of multiple brands to just focusing on selling machines two key brands. No parts backup, or interest in looking at anything else.
The Stihl dealer is tolerable, but also badly run. We waited 4 months to have a simple repair on a blower performed.
The Honda dealer is no better.
So no, I don't really have any other avenue. A lot of this is from a dying trade, where consumers simply replace rather than repair. And with the move to electric, it's only going to go further in that direction.
You would think if you had a business built around small engines, an industry in decline, you would hunker down and make sure you delivered for your customers. As it is, all they are doing is accelerating the move to electric by treating customers like trash.