[LG17]

Our new fridge started playing up so had to call Samsung to get it fixed.
They made 7 seperate phone calls to me asking what the fridge was doing plus 5 emails.
This was over the course of 2 weeks.
Each phone call was from a different person, each claiming to be higher up the ladder and each one asked exactly the same questions.
Each one of them spoke very limited English,
I was asked to fill in a survey at the end of the process and gave them a very low score with detailed information.
I got another phone call back asking why I gave such a low score so naturally I said you've obviously read what I said to justify it.
They pleaded with me to change it so I did - I gave them an even lower score. Haven't heard anything since.