[.:4:.]

I was over the phone tech support for my mum. She had the nbn installed and all her claims was it doesnt work. She doesnt live local to me. Anyhow, 29 days no interweb. She also couldnt connect to her printer. So i asked is her wireless router plugged in? She said the installer said she didnt need it. Thats correct, however she wasnt told to connect her devices to the new wireless modem. To make my life easier i just said plug the black wireless router into the new modem. Yep, all her stuff connected and now has interwebs. So there was a gross lack of communication between the nbn people and my non technical old person mother. But hey, she understood my explination. Now i just have to make the time to re jiggle the phone line stuff to make her land line phones work at the phone points in her place. Thats not rocket surgury. But seemingly too hard for installers.