[Mechan1k]

Had issues not too long ago with one of IAG-approved/recommended repairs. As I didn't have the "choose your own repairer" option at the time. You can't go elsewhere unfortunately.

Long story short ... after the dodgy buggers supposedly fixed the required damage ... they did more damage to the vehicle ... luckily I already had a lot of images taken of the car. They refused to take the car back to fix it ... NRMA was involved in it for ages .... in the end ... car was sent to another repairer (not through IAG but had much better reputation) .... everything was checked over ... parts replaced and everything fixed properly.

Lesson learnt ... choose your own repairer option does cost ... and so does doing your homework as well.

Later found the IAG approved repairer had that many complaints ... and also found they had issues with their staff stealing parts off cars while it was in getting fixed, etc. as well.