Shockwave Paint Recall Help

[Patrol351]

G'day Ladies and Gents,

I'm after any information that could assist with getting help to get ford to come to the party.

As I don't get on the internet much, I just spoke to ford australia after just learning about this myself as my 06 BF GT paint is all but rat ****. Very disappointing / heartbreaking as it has only got 80000 on the clock been in the shed most of its life.

Is there a automotive ombudsman I can contact about this hot topic
thanks in advance for your assistance.

Kind Regards,
Luke

[GASWAGON]

Umm, I think you'll find that the warranty on the car expired many many years ago mate.

Unfortunately paint and clear coat on modern cars is'nt very thick and its very common for clear coat to start peeling of the base coat.

Being a GT with only 80,000 k's I would def get a few quotes for repairing the paint in the areas that are poor to bring it back to near new condition.

[Patrol351]

Yeh just throwing it out there I hear there were alot of cars with shockwave paint fixed by ford.

unfortunately the paint is not recoverable in my eye would need a complete strip

[GASWAGON]

Originally Posted by Patrol351

Yeh just throwing it out there I hear there were alot of cars with shockwave paint fixed by ford.

unfortunately the paint is not recoverable in my eye would need a complete strip

Wot the whole car or just a few panels?

Probably should have put a car cover over it when not using it to keep the weather off it?

[Mont5.0]

Have a gander here mate.
Pretty common problem with that colour
https://fordforums.com.au/showthread...&page=17&pp=30

[98TLS]

Originally Posted by Mont5.0

Have a gander here mate.
Pretty common problem with that colour
https://fordforums.com.au/showthread...&page=17&pp=30

Not only that colour mate,not long after buying mine (Pearl Blue) the clearcoat issues ****ed me off enough to have 3/4 of the thing repainted.

[Patrol351]

Every panel is affected yes and it lives in a shed.

[Patrol351]

Cheers Mont! found a technical bulletin in there

[Blue_XR]

The car might be out of warranty, however if there was a recall on that colour then you might be able to put a claim through. Do your research first and good luck.

[Whitey-AMG]

It was never an official recall.....
Ford offered to re spray affected cars after individual assessments.
Criminal really....
Clearly an issue with the undercoat / top coat compatibility and application process. Shock wave was the colour affected although I've seen some silver painted cars with similar flake problems ?

Regardless , it's an uphill battle if anyone is starting the "claim" process now. It's well after the peak of when the issue was discovered. Trick was to ring Ford and raise a case with CRC at that time regardless if you had the issue or not. It's then registered that you had an intent to claim at that time.....within the 10 year body/ paint corrosion warranty timeframe.

Anyways , good luck to all who have the issue , hope you can find a way to get a fix as it's a big $&@k up and should be addressed no matter what the time frame. Ideally a class action should have been lodged at the time .

[GT0132]

Originally Posted by Bluey-GT

It was never an official recall.....
Ford offered to re spray affected cars after individual assessments.
Criminal really....
Clearly an issue with the undercoat / top coat compatibility and application process. Shock wave was the colour affected although I've seen some silver painted cars with similar flake problems ?

Regardless , it's an uphill battle if anyone is starting the "claim" process now. It's well after the peak of when the issue was discovered. Trick was to ring Ford and raise a case with CRC at that time regardless if you had the issue or not. It's then registered that you had an intent to claim at that time.....within the 10 year body/ paint corrosion warranty timeframe.

Anyways , good luck to all who have the issue , hope you can find a way to get a fix as it's a big $&@k up and should be addressed no matter what the time frame. Ideally a class action should have been lodged at the time .

Mate was your car ever affected by this?...I recall years ago you were active in the forum discussion on this (or may have even discovered it)

[Whitey-AMG]

Originally Posted by GT0132

Mate was your car ever affected by this?...I recall years ago you were active in the forum discussion on this (or may have even discovered it)

No

It hasn't shown any sign. (Yet ). Might not ever .....
Car is 2006 September build.

I rang CRC and lodged a "report" many years ago.... it's in their system with all the details regarding the potential issue and concerns and I was issued with a case number for future reference.

Reportedly the Flaking mainly affects cars that are exposed to prolonged UV. ( sunlight )..... who knows. Seems to be affecting some cars and not others .

Pretty cr@p really.....

[Pepscobra]

Well, if it's a known fault, I reckon you still have a case to pursue with Ford. If you bought it new, then the seller dealer should help you with this.

Probably what has acted against you is the fact you kept your car in the shed. Cars that were driven regularly and out in the elements more often exposed the issue much earlier. But that doesn't prove yours didn't have the problem from the start, just that it took longer for it to surface.

[boss351290]

Not paint related but I just bought a 5/2008 falcon xr8 fg. Over 9 years old. Rang ford about the radiator/ milkshake issue and they are more than happy to replace it. Booked in for 2 weeks from now for a new radiator, transmission lines and coolant at fords expense. Keep trying buddy you might just get lucky.

[Vesper Martini]

I would push pretty hard, even if you get them to partially cover the costs.
Make sure you stress its a known Fault, Though Ford CS Manual says "never heard of that problem before"

[snap0964]

A lot of the pics from the big shockwave thread look reminiscent of 2K colour over 1K (Acrylic) primer - a big no no of course. You can literally get a pressure washer and spray the colour off in strips. Acrylic being solvent based will expand and contract more than 2K in heat/outside, hence the adhesion getting worse over time. Different story having Acrylic over 2K, which is quite okay.

So otherwise to fix it you have to go back to bare metal, hence the reluctance from Ford.
I guess to test this theory, get a rag with acrylic thinners, dab it on a patch with no colour, and if it dissolves the paint, well . . . .The colour will be unaffected.
Might help your case, although Ford I think stopped using Acrylic for 2K in the early nineties, a mix up might be pretty remote.

[Smoke Pursuit]

It's not Ford is PPG they closed it... They were paying the warranty on it.

[GT450]

Patrol351 i see you were in a thread re this issue back in 2008 and i realise then you probably had no problem , but that was the time to call Ford and register an interest as you could be concerned. Nearly 10 years on i am surprised you would think any manufacturer would come to the party. The boat , as they say, has well and truly sailed on this problem so i wouldn't get my hopes up.
GT450

[Whitey-AMG]

Originally Posted by GT450

Patrol351 i see you were in a thread re this issue back in 2008 and i realise then you probably had no problem , but that was the time to call Ford and register an interest as you could be concerned. Nearly 10 years on i am surprised you would think any manufacturer would come to the party. The boat , as they say, has well and truly sailed on this problem so i wouldn't get my hopes up.
GT450

Yes and No
If its an original factory problem it should be honored regardless.
Just like the AirBag issue on the old Hondas / BMW from well over 15 years ago, those factories are buying back the whole car..........
FRAUD wont admit liability per se because it sets a precedent. Best course of action is to file an official complaint with documented evidence and expert advice from several panel beaters on the state of the paint and then take FRAUD up on the case and keep chasing. Ignorance and non disclosure from FRAUD is not evidence of "NO FAULT"
PPG was their supplier and the paint process was under their control and FRAUD QC. Whole process was under their manufacturing ownership.

Keep chasing I say................

[GT450]

Having spied it in the for sale section i can see why it would be denied anyway, and then i realised the original post is over a year ago. That damage didn't happen overnight.

[stig_3754]

Looks like it got sold in February according to the For Sale post with the dodgy paint job still present, so it looks likely that Ford didn't come to the party.

[DOC]

Purchased the car brand new the day after they released it per se.

I went to Clipsal 2005 and viewed the car on Sunday, walked into the dealer on Monday and pretty well ordered the car then and there.

This car since has for better words been locked away in grandma's closet and has only just done 100K as we speak, everything about it is as showroom condition as best it can for its age. (that is if you ignore the bubbles of paint peeling off the car now, my guess it is a rapid decline from here and within 12 months it will be a crying shame)

The spare tire was used for the first time in 14 years last year to drive 200 meters to the ire place after the wife ran over a tech screw in the carpark of her work.

[GT0132]

Originally Posted by DOC

Purchased the car brand new the day after they released it per se.

I went to Clipsal 2005 and viewed the car on Sunday, walked into the dealer on Monday and pretty well ordered the car then and there.

This car since has for better words been locked away in grandma's closet and has only just done 100K as we speak, everything about it is as showroom condition as best it can for its age. (that is if you ignore the bubbles of paint peeling off the car now, my guess it is a rapid decline from here and within 12 months it will be a crying shame)

The spare tire was used for the first time in 14 years last year to drive 200 meters to the ire place after the wife ran over a tech screw in the carpark of her work.

Unlike cars like yours and mine (2005 GT with 75,000 kms and spends most of its time keeping my beer fridge company in the garage…lol) a 14 year old car would typically be expected to have worn paint and I guess that’s why Ford are no longer honouring claims.

[GTLEGEND]

Claiming against a manufacturing defect can usually only be done during or a little after the warranty period, which unfortunately in this case is well and truly past. That is unless its a safety recall or the alike which has officially been recognised as a threat to personal safety. That's why the air bag vehicles are being repaired or bought back so many years later. This is totally different to a paint issue which is cosmetic. I gather they will most probably ask why this was not presented to the dealer at an earlier point in time, what is the history of the vehicle, has it been well maintained, cared for, stored correctly etc. But I believe in this case and unfortunate for the owner is time is now the governing factor as to why there would be no assistance. If a vehicle has a manufacturing defect, it is up to the owner to present the vehicle to a representative dealer in a certain time period, not for the manufacturer to contact the owner unless it is a recognised safety recall. Its not to say that every vehicle is affected, so it would be on a complaint basis only.

I have seen vehicles of different makes/models have paint issues because of the condition they were stored in. One particular case the vehicle was covered with blankets and then plastic sheets. After a few months of storage, hot and cold weather, when the covers were removed, the roof paint had bubbled up, possibly from humidity trapped under the plastic. Hopefully yours was stored ok.

Let us know how you go with your claim, you never know what the outcome will be. Best of luck.

[GT450]

Not going to happen Jim , Ford and PPG waived the 5 year paint and perforation warranty and fixed cars on a complaint basis for some years but the statute on that is well past. It's not a safety item hence no recall. You have been one of the lucky one's and they could point to the fact that not all had problems and not everyone came back for checks.
We have all been around car manufacturers and have seen their practices for some decades now and I can't believe how anyone could think Ford ill fix this now. I wish the OP luck but I don't believe in the tooth fairy either.
GT450

[Smoke Pursuit]

Ford wont fix it sadly. These cars are now 14 - 15 years old.

[Whitey-AMG]

Originally Posted by smoke pursuit

ford wont fix it sadly. These cars are now 14 - 15 years old.

lol

[DOC]

Originally Posted by Smoke Pursuit

Ford wont fix it sadly. These cars are now 14 - 15 years old.

Ford should be hanging their heads in shame if they think they can go around playing the time card on a known major manufacturing fault as a way to dodge these / any repairs.


And if the law allows companies to avoid repairing major manufacturing faults due to loopholes in the law, then those laws need be changed.

any way still working away at this, not finished with it yet, if it looks like ****e, smells like ****e, it probably is ****e.

What is a major problem?
A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it

[GT0132]

Originally Posted by DOC

Ford should be hanging their heads in shame if they think they can go around playing the time card on a known major manufacturing fault as a way to dodge these / any repairs.


And if the law allows companies to avoid repairing major manufacturing faults due to loopholes in the law, then those laws need be changed.

any way still working away at this, not finished with it yet, if it looks like ****e, smells like ****e, it probably is ****e.

Totally agree mate. Just because your paint starts stripping off now when most happened in say 2010 that doesn't mean you don't have the issue. A good lawyer could probably win it for you but the cost would make it uneconomical. As a matter of interest, what would it cost if you were to cover it yourself?

[DOC]

Originally Posted by GT0132

Totally agree mate. Just because your paint starts stripping off now when most happened in say 2010 that doesn't mean you don't have the issue. A good lawyer could probably win it for you but the cost would make it uneconomical. As a matter of interest, what would it cost if you were to cover it yourself?

The quote to repair the car is scetchy in that ford made the painters give a quote as part of the run around they have made me do for the last 3 months.

for the best part, we are somewhere between 9 - 12 K to have the car stripped back to bare metal and resprayed.

I can not talk about any legal stuff as that is still ongoing and in play, and can not comment further at this stage. I will say that there should be no need for a lawyer in that ford should just do what is right for their customers.