An early Christmas present for Tom

[RATT]

Originally Posted by Bossxr8

Thats a cop out. My BA XR8's power steering pump was as noisey as hell, you could here it inside the house with it idling outside. I took it to the dealer for it to be fixed and as soon as I'd finished explaining the problem I got the they all do that, thats normal, we could change it for a new one but that wouldn't fix the problem as all of the pumps are noisey response. Tell me how the Ford Motor Company was responsible for that.

I ended up getting it fixed a few weeks later after I complained hard enough, and guess what, it was quite as a mouse with a new pump fitted.

Thats the type of dealer brush off i'm talking about, treating the customer like an idiot to avoid having to do the work. Thats purely a dealer problem, the Ford Motor Company is not responsible for that sort of pathetic service.

Remember, the power steering pump is built to Ford specs, and like I said, some dealers don't give a toss. So do what you did or go to another. But ultimately we don't want to do this either. Some don't want the work because they simply may be booked out or because there may be little in it for them. Either way it's not acceptable.

And I don't think it's a copout either. Have you ever tried getting a washing machine, microwave, DVD or TV fixed under warranty?