Dealership complaint #70,001

[b2tf]

Well I am not happy!

Few days back I put the little blue toy in for a warranty service, just the usual little niggling problems that needed looking at, and had a TSB done also. Seeing as it was a warranty job there was no charge. Or so i thought.

In the back of my owners manual it states the original owners name, selling dealer etc (i bought it used). And more importantly it states the date of first sale and rego, which is when the factory warranty starts. Mine is Dec 24 02, meaning that my 3yr warranty runs out on Dec 24 this year.

The dealer (and yes it is the one I used to work at, stuff it i will shame them) is claiming the warranty ran out on Sep 13th of this year and thus that I owe them money for the work that was done.

I am aboslutely spewing because they think they can just pull a date out of their **** (seems like it anyway) and tell me thats when it ran out. They claim to have checked with Ford about it, however I will be calling CRC and the dealer that originally sold my car today try and sort this crap out. I know I am right but it just annoys me so much that they are acting like a bunch of little kids about it. While I have had the Focus I have NEVER had anything go right there, or had a free service that I was entitled to, and now this.

Not good enough Hillis Ford. I will not be back.