Damage on car after pickup

[Marquis 351]

On Monday morning I got on our Flexi quote system and I quoted the car up and have the process in place to go through my own insurance. Out of the blue the guy that had been working on the car called in and said that he had asked around (as the yard is shared by sevral busness's the main gate is locked at night) he was 100% sure that the damage didnt happen in the carparck outside the yard on the thursday avo. He admitted the damage had happned while in his possesion he reckoned there was sombody in the yard early on the Thursday morning. how had been hanging around the car, and had been startled by other workers form an ajacent busness. He said to send him the quote and depending on the price he may go throught his insurance or as his insurance excess hight he may pay cash. Now why on earth the car was left outside I dont know. I kinda feel bad as his story tells me he didnt do it directly. But is he just trying to make me feel like that? On the other hand I do use him for all our rad's a/c condensers, and a/c de gas re gas. He relays on our work as a majority of his busenss. So again mayb he thought it was in his intrest to look after me. The result is the car is going to get fixed win.
But I can see it form the other view. as we to get people trying to say that we have damaged their car while we have been repairing it. When we know we havent. We have now started when the customer drops the car of. taking them out and going over the car with a condition report and we both sign it agreeing on all the marks dents and scratches on the car before they leave.