Jobs Going Offshore

[Thunder]

Remember the big public outcry and the subsequent push to not buy clothes that were made in chinese "sweat-shops"? Remember how moraly wrong it was for big name fashion designers who "exploited" the 50cents per hour wages of 11 year old Asian kids? Well now every industry uses the "sweat-shops".

It does not matter weather we are talking about the clothing industry, the automotive industry, the fruit & veg industry, manufacturing, jewellery, furniture, hardware or toy industry, every industry will make more profit if its labour force is centralised in a low paid wage country.

We are thankful that we are not a third world country, and thankful for our very high living standards. It is our "wealth" that makes us un-competitive with 3rd world wages. We will never be able to ensure a cheap labour supply compared to China or India. In this profit/shareholder driven world, this is our future......unfortunatly. The sad reality is what would be left of these poor nations if they were unable to have the ability of manufacturing? What would be left of them?

[XRated]

Just to clarify, not ALL telephone companies have call centres O/S (my girlfriend works at one in Melbourne, I know I know......).

I had some heavy accented guy just a few days ago trying to sell me a phone plan, I had nothing better to do so thought I would waste his time too seeing as they like wasting my time and interrupting me at the most inconvenient of times.

I told him numerous times I just got a new plan and was locked in for 24 months (true) and he went on to say my new provider 3 was rubbish and Optus was so superior had the best coverage (b/s, my friends with Optus get worse reception than me).

Anyway, I argued with him saying how 3 had much better coverage, prices and service. He wouldn't have a bar of it and said it's not true!! He then told me HE was with Optus (after the delay of his voice coming from O/S), and I said, "really? Oh, what part of Melbourne are you in to be getting such good coverage??" "Uhm, ...." *silence* "Can you hold on a second?" So I said, "no". "Just hang on a second..." "No," and then I hung up. Heh. I get a kick out of wasting there time nowadays, how sad.

Pleased to be now giving me your service tag?

Lets just say I'm very sick of hearing that...

I had a person call himself Bill, and send me an email and was titled Rahab Mizfsdagdsalphabet. or to that nature

[Deadman]

Last I heard on the subject, Holden were on the list of companies looking to hire workers overseas. I'm not sure in what capacity, I just remember that they were looking into it for certain aspects of their business... Ford was NOT on the list. (yet)

[ck11]

theres no point providing cheaper products to people who cant afford them due to chronic unemployment. Simple fact there. We cant all become social workers. When companies decide we are no longer a viable market, what then, uproot, move to india, and sell to their local market? Why not? Thats where the jobs and money are going.

Pretty much what parawolf said we need to make sure our contribution is needed by the company, unfortuantely thats the way its heading. Countries such as india and china have an increasingly wealthy middle class and companies are targeting that.

There would however always be a need for quality or specialised manufacturing and services, just need to ensure we target and meet that market's expectations.

[Thunder]

The Australian public still need to take some responsibility. Consumer buying habbits dictates a companyies investment. Consumers are still failing to see how important it is to buy Australian made goods from Australian owned companies.

My organisation is all about manufacturing in Australia quality goods, providing quality service, all run by an Australian owned company. Unfortunatly our competition are foriegn owned, and supply cheap quality goods that are manufactured offshore. Many customers say they want to support us, but when you cut the bullИИИИИ out, their start and finish with the negotiation is all on price. If they can get it cheaper (cause its much cheaper quality) then thats all that matters to the majority of the buying public.

Long term, my companies $1 million dollar annual investment into Australia will be lost to a $750,000 investment into China. Sad but true.

[parawolf]

Originally Posted by Thunder

The Australian public still need to take some responsibility. Consumer buying habbits dictates a companyies investment. Consumers are still failing to see how important it is to buy Australian made goods from Australian owned companies.

Never a truer word spoken. Buy Australian, buy an Australian a job. Buy Korean, buy 5 Koreans a job.

py:

[Tornado]

Its a catch 22 situation.
Jobs going overseas means families have less to spend on the more expensive better quality Aussie product

[svo347]

I really have to laugh.....
go for a drive around Perth, the cbd and bussiness communitiesmost of Freo, NorthBridge are now owned by whom exactly....
Yep you figured.. not Aussies.

[parawolf]

Originally Posted by svo347

I really have to laugh.....
go for a drive around Perth, the cbd and bussiness communitiesmost of Freo, NorthBridge are now owned by whom exactly....
Yep you figured.. not Aussies.

How do you know they are not naturalised Aussies? :

[chief]

Originally Posted by gtfpv

by the way . never pick on or abuse a jehovahs witness . those guys have been attacked by dogs threatened with death . bashed etc etc . i figure after a few years of this they would be able to kick some serious arrrrssseee.

A lady friend of mine was kicked out of her home by her parents at the age of 13 for not believing in JH. The reason was that if she didn't believe the family couldn't be guarenteed a seat in heaven. So the family asked her to leave and now she is living with her boyfriend. After that a mates places. Sure thats a great way to live. Selfish pricks.

As for globalisation its a bummer. Thats all I am going to say. I lost my job to a Chinamen. Freom a company that last year made the better part of $50,000,000 +

Bucky. I saw the same program a while ago. It was on the History or Discovery Channel, correct?

You could always do what Conan O Brian (late night TV host) did, fly a member of your staff to the call centre with the computer and ask the technician / call centre clerk to fix the computer then and there.

[xurbanx]

Isn't it illegal to talk rubbish or talk down about other phone companies when you work for another phone company? When I worked for vodafone (door to door) we wouldn't be allowed to talk down other companies >.<

Lol it's sad I usually do what XRated does (: On jobs going offshore, I heard not many uni graduates are able to find employment after they graduate =/ Apart from that my uncle got the boot because the company he worked for decided to go overseas (but he did get a payout though).

[RSgerry]

last time i had a guy from an overseas call centre call me offering me a free mobile phone, i sounded really excited and keen. i let him get into his sales blurb and interupted him telling him i had something on the stove and would he wait for a minute. i put the phone down and left him there. i was on cruthces at the time so i clicked my way to the kitchen, clicked past the phone to the bathroom, clicked back, checked he was still waiting, clicked off again, turned off the telly, put on a CD, checked he was still there, turned the stereo right up and held the phone to the speaker, clicked off and came back and checked he was still there. this guy hung on for 15 minutes before i just hung up...i actually ended up feeling sorry for the bloke. i got over it though...

[phoon]

Bucknaked, you said on the first post in this thread that the Indians at the call centres have university degrees. Believe me, I have worked with several Indian educated Engineers and they are grade 5 primary school standard (well maybe not that bad, but you get the picture). Anybody can get a degree over there.

[Outbackjack]

The last time I worked around an Indian "engineer" (term used loosley) I was employed by AWA as an electronics repair tech. We got this Indian bloke with qualifications coming out his backside. Set him a job to fault find a switch mode power supply. He found the offending component after a couple of hours. It was a power transistor in a T3 package. Those of you that have been involved in electonics will know that these transistors have off set legs so you cant put them in around the wrong way. I got curious when I heard this indian guy drilling some thing WTF. I checked what he was doing. he was drilling holes into the circuit card because the new part would not fit :
Degrees are very cheap in india... All he had to do was turn the part 180 degrees around. Give me a real Aussie to work with every time.

[HTCURRY]

Originally Posted by phoon

Bucknaked, you said on the first post in this thread that the Indians at the call centres have university degrees. Believe me, I have worked with several Indian educated Engineers and they are grade 5 primary school standard (well maybe not that bad, but you get the picture). Anybody can get a degree over there.

I think you need a reality check about the Indian tertiary education system.

I got a UAI (University Admissions Index) score of 98 a few years ago. Naturally i was pretty proud of my achievement, and thought i would applying to the Indian Insitute of Technology-Delhi; if you havent heard of it, ask any MIT/Stanford, student/graduate what they think of it. I thought admission there would facilitate my graduate studies at MIT, but it wasnt to be...hehe.

I received a letter from the admissions office a month later stating my grades werent up to scratch, i hadnt even qualified to sit the admission exam.

So instead i applied to the Australian National University, and was not only accepted, but also given a full scholarship for the duration of my degree. I had no qualms in accepting the offer, seeing as how its a 10 min drive from my home, and am very proud of my engineering degree from the ANU, but i think your sadly mistaken if you think degrees are just handed out at Indian institutions.

As long as we are speaking of incompetence, about six months ago at my place of employment we advertised multiple positions for database operators. One aspect of the interview process was for candidates to write simple queries in SQL, but two applicants one from my alma mater and another from Monash University could not write simple "Select" statements, this despite having Distinction averages in their respective degrees.

[vztrt]

Yep everyone is going to India. Ford has entire department there.

Also

[ClevlndStemer]

Cheap isn't always good. We deal with Indian programmers all the time and they're shocking. The code comes back to us and needs to be re done before put into production. I guess you get what you pay for

[gtfpv]

Originally Posted by ClevlndStemer

Cheap isn't always good. We deal with Indian programmers all the time and they're shocking. The code comes back to us and needs to be re done before put into production. I guess you get what you pay for

well how about flying on a quantas plane that has maintenance employees in china working for $3 an hour . will this guy have top trade skills and will he care if something goes wrong to those rich people spending a year of his wages to fly to a destination for a holiday .

[ClevlndStemer]

well for now they're coming to Melbourne to do the work, hopefully it stays here.

[Tornado]

Hanger space must be cheaper at Avalon.

[smally289]

Last time an Indian tele marketer rang me I ordered Lamb Rogan Josh and a Naan Bread then hung up!!!!!!!!

[frost]

I know this is an old thread but I must say, none of Qantas's call centres are overseas, all sales and marketing are still owned by qantas, and freqent flyer is Publisles Loyalty. IT support for qantas is managed by IBM and Telstra, one help desk in sydney on help desk in ballarat

[Tornado]

Qantas was just in the news regarding outsourcing its IT support to India.

[frost]

Yep as mentioned in this thread http://www.fordforums.com.au/showthr...3&page=1&pp=25

Iv stated its all 2nd level support, all call centres are on shore

[Disco1986]

i guess at the end of the day its just business! e.g if you could buy petrol for half price across the road from another servo would you? OR would you say, NO i want to help this side of the road, and i dont want all the jobs going over to the other side! well thats my lame example! anyway wots the big deal it would suck to work in a call centre anyway, why can have it!

[opto]

No one can do anything about it ... companies will realise it when it's too late ... sme with the Government as well ... then they will complain and whinge about it. And nothing will get done as usual.

Oh yes you can, hang up on phone calls from indian call centres, do not support any connection with the overseas market.

[XR6-VCT-2000]

lol , i have been called by these indian call centres heaps of times , usually i can pick them out straight away as i get a bit of a pause then a beep then they start talking.

I've even had 1 of them call me and the first thing he said was "can you hold please !" ...
the cheek , to call me / then ask me to wait on hold , i went off my nut at him over that 1 / then hung up .

I just hang us soon as i hear the pause and the beep these days / before they can even get a word/ whatever language in !.

[TZENU]

I too am extremely frustrated by the amount of telemarketers calling from overseas....

Who do we blame... IMHO i would blame the monster corporations who seek to further reduce expenditure by shipping jobs overseas were the average wage is well below that of Australia's !!! By cost cutting the corporations are constantly increasing their market presence by way of an increase in dividends payable to their shareholders and thus increase in share price!!!... Which keeps investors and directors very happy!
But us customers are getting the sour end of the deal with having to put up with arrogant telemarketers from overseas...

thats my 2cents anyway

[Dazza XLT]

I was watching "Jamies Kitchen Australia" last night. I realise its not a representation of all young Aussies... but...
Look at the young people there. Half of them didn't turn up, even when they were given such a good oppourtunity!
If people don't want to work, what else are these companies going to do?