Telstra

[fairmont1998]

Get straight onto the TIO. I contacted the ombudsman about a dispute I had with 3 and got the resolution I was after. Even spoke to an Australian at 3 in the end...

No longer with 3/vodafail and couldn't be happier. Worst network ever.

[Reaper8]

yep vomitphone i changed my mobile to them when they started with 888, had no coverage where my old girl had full on telstra. had problems with them near the end of the contract aswell till i sicked the ombudsman onto them.

[BradXR8]

You wouldn't believe the issues I had with telstra through my company, I only decided to go with them because they have the best network coverage and in my business we are travelling all over the place and need it.. Phone calls to their complaint line went unresolved and ridiculously unfair outcomes were offered, so a phone call and email to the TIO and everything is now sorted and I'm finally very happy after months of unbelievable handset & billing issues.. It's just a shame that their customer service was lacking so much that it took persitance and the TIO's help to make things right.

[b2tf]

The TIO is definitely the way to go.

[mondo_broady]

flappist, i don't care if they were a dealer or not. the issues i had after agreeing to the terms explained to me (i had to make a recorded statement agreeing to the "facts") were all from telstra. apart from the fact the 10 day cooling off period was part of the contract, i was passed from dept. to dept. and as i said, they still tried to bill me for 4 months. at one stage i was on the phone to the customer service person who told me she was making notes in the system as we spoke. the very next time i rang, no such notes were in the system at all. i kept the names and dept. of everyone i spoke to so i could reference back and i also asked for each call to be recorded.

anyway, it's in the past now and that along with issues previously when building my home and other issues with mobile phones in the past all keep me anti-telstra... ever since it was sold off, it's gone to the dogs...

[TheSneakiness]

Just on a point with fixed net...

If you cannot get ADSL (which I cannot, tried through three different mobs), the ONLY choice I had was Cable Bigpond, which is the SAME price per month as ADSL2, but with better speeds.

However if you only wanted cable Bigpond, be prepared to shell out $300 to the guy who installs it for you.

[mondo_broady]

looks like my area will get NBN next year. was recently announced during a visit by PM Gillard. i'll hang out for that...

[Rapid05xr6]

we started out with telstra and had nothing but problems, 4 years we switched to tpg, and haven't had a problem since, a month ago i upgraded to adsl2+ off net, 200gb a month for $60

[scorpio39]

[U] Telstra never appear to learn !!!
I feel sorry for those people where Telstra is their only option.
They do this by providing the sole infastructure in the new estates.
Where there is an option, most people avoid them.
IMO, they have the second worst corporate image in Australia.

[Tonz]

We live in country area where Telstra is only option. January last mob ph dird so into Pt Linc telstra shop and explain what I want.
2 mob phones, hard wired into 2 vehicles, external ariels and hands free kit.
Put one on plan bought the other. Trouble started when ph they offered and supplied had no hard wired kit

Lond story Ombudsman gets on side finally Telstra ordered to supply 2 other phones both free plus ALL extras for van and truck fitting plus labor for fitting, cancellation of plan contract, Telstra to pay 2 months estimated loss of business ( Joke regular clients/farmers who mostly ph me at night anyway) plus refund or credit of $1800. Bonus !

When under business plan if you have any problems or faults when at first 'in a few words .........' say 'cancellation" its amazing how quickly you are speaking to (for me anyway) nice aussie voice in Adelaide or Hobart.