Ford petition for dodgy powershifts

[BENT_8]

Far out, this is beyond a joke seriously, no wonder the brand is on the nose.
So not only does Kelly find herself a victim of a known manufacturing fault which is well documented, she now gets told her unfixable car is fixable but in order to achieve that outcome she's got to go in search of a Dealer competent enough to do the job properly.

Now excuse me if i'm missing something here but if Kelly's vehicle is covered by an extended warranty, wouldn't the problem of who fixes it and to what standard be between Ford and their franchised outlets, Kelly shouldn't need to play Russian roulette with numerous dealerships in order to get a satisfactory result, Ford should be making sure that happens and if a vehicle is being returned repeatedly then there should be some hard questions asked of the repairing party.

[BENT_8]

Originally Posted by Bevsta007

Ok but the previous owner took a trade trade in. probably when the car reached 3 years as many do.
we established there was no buy back on this car, which to me means there's no reason Ford should be able to re sell it.

Why not take the $9200 offer you mention in post #15 that's seems more than fair, the car is over 6 years old now yes?

for example if you had another brand of car like an i30 of the same age that's all you would get as a trade too.

You're missing the point, she's not looking for a trade in, trade in suggests you've received the service you require from the vehicle and now want something newer or better, this isn't the case, Kelly wants out of the car because it is not capable of providing the service she requires due to a manufacturing design fault which is beyond her control.
She's had the car to a dealer for repair which it would appear is either not possible or beyond the ability of the dealer she presented it to and the car has history of same prior to purchase.
Why should she cop a depreciation due to issues beyond her control, for all we know she may have kept this car for 15yrs had it not been for the problems which would spread her depreciation over a longer period.

[prydey]

Originally Posted by BENT_8

Far out, this is beyond a joke seriously, no wonder the brand is on the nose.
So not only does Kelly find herself a victim of a known manufacturing fault which is well documented, she now gets told her unfixable car is fixable but in order to achieve that outcome she's got to go in search of a Dealer competent enough to do the job properly.

Now excuse me if i'm missing something here but if Kelly's vehicle is covered by an extended warranty, wouldn't the problem of who fixes it and to what standard be between Ford and their franchised outlets, Kelly shouldn't need to play Russian roulette with numerous dealerships in order to get a satisfactory result, Ford should be making sure that happens and if a vehicle is being returned repeatedly then there should be some hard questions asked of the repairing party.

I was not suggesting she do the legwork!

It was a general comment based on the comments of a couple of members who are clearly connected to Ford or a dealership. It was just staying that they appear fixable but not all dealers seem prepared to spend the time.

Like I said, I feel for Kelly. She clearly isn't getting the service she would like from the car or the dealer.

[Vesper Martini]

Perhaps Kelly can Clarify. does she want the car continually fixed so she can keep it for another 15 years or does she want out.

I just felt she wanted out, if not ill cop missing the Point.

[prydey]

I gather she wants out but doesn't want to lose out financially or end up with a car of lesser value, which is probably fair enough. At the end of the day it's between her and Ford. If I was her I would take the info from GTLEGEND, and pass that on to the dealer or the person in charge of her case.

[BENT_8]

Originally Posted by Bevsta007

Perhaps Kelly can Clarify. does she want the car continually fixed so she can keep it for another 15 years or does she want out.

I just felt she wanted out, if not ill cop missing the Point.

I think what Rob said would sum it up, the car itself isnt the problem or she would never have bought it for her needs, the problem is the car can not provide her with the service she expected of it when she bought it in good faith, she's not alone there.
With that in mind, why should she burn 7 or 8k after a few years of ownership due to things beyond her control.

[BENT_8]

Originally Posted by prydey

I was not suggesting she do the legwork!

It was a general comment based on the comments of a couple of members who are clearly connected to Ford or a dealership. It was just staying that they appear fixable but not all dealers seem prepared to spend the time.

Like I said, I feel for Kelly. She clearly isn't getting the service she would like from the car or the dealer.

No I wasnt directing that at you, simply pointing out the ridiculous notion of whats being suggested

[au2000]

I think the main points are pretty simple really,

Legend has said there are a number of things that can cause the issue with the focus that the op has

The current ford dealer has not fixed the issue

The op wants the car permanently fixed or replaced to similar value

Ford have admitted via accc that there is a fault with the vehicle or they would not have accepted a 10 million dollar fine

Ford via accc admitted that there were out of approx 70,000 vehicles sold, 10,000 (approx) affected customers that had registered faults with ford at the time

What I don't get is why the op is having such a issue with getting it fixed. I think it's unreasonable for it not to be given that there are ways to fix it, I hope the op takes gt legend's suggestions back to the dealer and that helps sort out the issue once and for all.

As for some suggestions that the op should just keep going back for warranty work, I think back to when I only had 1 car and how hard it was to do things, errands, goto work etc without it and the frustrations that would bring, the op should not have to accept repeated visits to a dealer to get her car fixed.

[Top_Ghia]

Originally Posted by au2000

I think the main points are pretty simple really,



Legend has said there are a number of things that can cause the issue with the focus that the op has



The current ford dealer has not fixed the issue



The op wants the car permanently fixed or replaced to similar value



Ford have admitted via accc that there is a fault with the vehicle or they would not have accepted a 10 million dollar fine



Ford via accc admitted that there were out of approx 70,000 vehicles sold, 10,000 (approx) affected customers that had registered faults with ford at the time



What I don't get is why the op is having such a issue with getting it fixed. I think it's unreasonable for it not to be given that there are ways to fix it, I hope the op takes gt legend's suggestions back to the dealer and that helps sort out the issue once and for all.



As for some suggestions that the op should just keep going back for warranty work, I think back to when I only had 1 car and how hard it was to do things, errands, goto work etc without it and the frustrations that would bring, the op should not have to accept repeated visits to a dealer to get her car fixed.

The dealer will supply a free loan car at no cost to her. It’s free, she won’t have to pay for the free loan car at no cost.
She may have to accept terms and conditions to get the free loan car at no cost to her for free.
She may need to book the free loan car at no cost to her in advance.
She’ll have to pay for fuel as that’s not free.

[BENT_8]

Originally Posted by au2000

As for some suggestions that the op should just keep going back for warranty work, I think back to when I only had 1 car and how hard it was to do things, errands, goto work etc without it and the frustrations that would bring, the op should not have to accept repeated visits to a dealer to get her car fixed.

Agreed, and if this mythical dealer who is capable of actually fixing the car is not in the immediate vicinity its even more of an inconvenience.
As a bare minimum Ford should send a tilt tray with a demo Focus around to Kelly's, leave the demo, take the lemon and keep it until its fixed adequately.

[au2000]

Originally Posted by Top_Ghia

The dealer will supply a free loan car at no cost to her. It’s free, she won’t have to pay for the free loan car at no cost.
She may have to accept terms and conditions to get the free loan car at no cost to her for free.
She may need to book the free loan car at no cost to her in advance.
She’ll have to pay for fuel as that’s not free.

That's all that you can get from that ? What about the repeated inconvenience to have to get there initially, rearrange your day ie school drop offs pick ups, being late for work etc, yes once or twice here and there not a big deal admittedly but as a regular occurrence, I'd be telling any manufacturer not just ford where they can stick their product, and I'd be questioning the value of the specialised "ford" mechanics

[Top_Ghia]

Originally Posted by au2000

That's all that you can get from that ? What about the repeated inconvenience to have to get there initially, rearrange your day ie school drop offs pick ups, being late for work etc, yes once or twice here and there not a big deal admittedly but as a regular occurrence, I'd be telling any manufacturer not just ford where they can stick their product, and I'd be questioning the value of the specialised "ford" mechanics

Some dealers may pick the car up and drop off a free loan car at no cost to you. You just need to ask nicely.
I asked for the op’s vin number so I could actually check the warranty history of the car. I’m sceptical of her story. Just because it’s written on the net doesn’t make it true.
I’d like to see the warranty history so I could possibly make helpful suggestions. But we’re only getting one side of the story.

[prydey]

Originally Posted by Top_Ghia

I asked for the op’s vin number so I could actually check the warranty history of the car. I’m sceptical of her story. Just because it’s written on the net doesn’t make it true.
I’d like to see the warranty history so I could possibly make helpful suggestions. But we’re only getting one side of the story.

I can understand some people being a bit wary of giving out info via the internet. She doesn't know who you are or where you work. I would suggest trying via private message but given you've all but called her a liar, that ship may have sailed. The other advantage is that you could possibly verify the story she is being told. Could you see, using a vin number, if the car has been fitted with the latest update TCM, or the latest version of clutches. This may be helpful going forward if she is armed with some knowledge also.

[au2000]

Originally Posted by Top_Ghia

Some dealers may pick the car up and drop off a free loan car at no cost to you. You just need to ask nicely.
I asked for the op’s vin number so I could actually check the warranty history of the car. I’m sceptical of her story. Just because it’s written on the net doesn’t make it true.
I’d like to see the warranty history so I could possibly make helpful suggestions. But we’re only getting one side of the story.

I'm a bit innocent on all this but unless you are a ford mechanic or from ford head office I can't see how the op giving you the vin number will be any help.

[kellyvb]

Originally Posted by Junkyard-Dog

Funny how much I've abused BTR 4 speed autos over the years - burnouts, hard launches, neutral drops, etc and I've never killed one.

Theres a certain value in old school technology.

You can’t beat old school

[kellyvb]

Originally Posted by roKWiz

Sorry is this directed at me?
They are offering because they are the MANUFACTURER.



kellyvb, No Top-Ghia, doesn't think its a big deal but I would from what I'm reading.
I reckon I would have better things to do than go back and forth to a dealer wanting them to fix a bl**dy car. You should be charging Ford at an hourly rate, your time.

Haha I wish I could!!! I reckon it’ll probably be back there again next week getting another diagnostic done because yesterday it was shuddering like a mother#%*+#%

[kellyvb]

Originally Posted by kevino

These transmissions can be fixed. But there are Ford dealers and then there are other Ford Dealers I guess.


Maybe they like me...I took my wifes car (Fiesta) in for its annual service two weeks ago. They gave me a Mustang GT V8 loan car..then rang me over two days as they were doing some recall work on door latches to ask if they could keep it an extra two days. Sure... I said got to quite like that Mustang...did 400kms in it.

Well again, maybe tell your ford dealer to spread the magic remedy, my clutch was replaced a few weeks ago and is already playing up again.

[kellyvb]

Originally Posted by GTLEGEND

Yes how true is this. A lot of dealers have become complacent about the whole shudder scenario. There has been a lot of success with the B level clutch (the latest) but what they need to understand is other factors can also cause the same symptoms. Apart from engine or trans oil leaks that contaminate the clutch, anything that excites the trans input shaft can create the same affect. For example an engine tune issue like a misfire or collapsed engine mount can create a frequency that then excites or vibrates the input shaft and you get a shudder feel as well. No matter how many clutches you put in these things, if there is another issue and its not rectified then the shudder will persist. The issue is that dealers hear the word shudder from the customer, don't ask questions when where how and road test to confirm and just assume it the clutch. Replace the clutch, create a false repair history and issue is still there. I have also seen where the vehicle had a brake shudder and the clutch was replaced for. Collapsed engine mounts from bad dealers not supporting the engine when the trans is out and just letting the engine, drive shafts etc just hang there with no support and cause the damage that then create the same symptoms. The last few I have seen that are vehicles getting on in age have been spark plugs causing a misfire and creating the same symptom.

Dealer needs to spend a little more detail diagnosing the issue. Did the dealer go for a drive with the customer to confirm when the shudder occurs as the original issue was only a take off shudder that was caused by a faulty input shaft seal.

Then there are others that just jump on the band wagon when they have no issue at all.


I hope the OP issues get solved soon, no one wins from an unhappy customer.

I really hope so as well, I can’t keep returning over and over again with the same issues just to have it play up again after a few weeks....

The actual recall is for a leaky shaft seal, being me and knowing nothing, I don’t know if that’s the same thing as the clutch.

[kellyvb]

Originally Posted by BENT_8

You're missing the point, she's not looking for a trade in, trade in suggests you've received the service you require from the vehicle and now want something newer or better, this isn't the case, Kelly wants out of the car because it is not capable of providing the service she requires due to a manufacturing design fault which is beyond her control.
She's had the car to a dealer for repair which it would appear is either not possible or beyond the ability of the dealer she presented it to and the car has history of same prior to purchase.
Why should she cop a depreciation due to issues beyond her control, for all we know she may have kept this car for 15yrs had it not been for the problems which would spread her depreciation over a longer period.

Thank you!!!!
You seem to put it a much better, clearer way than I’ve been able to achieve.
I’m so glad someone can see where I’m coming from

[kellyvb]

Originally Posted by Bevsta007

Perhaps Kelly can Clarify. does she want the car continually fixed so she can keep it for another 15 years or does she want out.

I just felt she wanted out, if not ill cop missing the Point.

I want out, if ford can assure me that it will be repaired and I’ll have no reasonable issues with these defected parts in the future I would happily keep my car, like I’ve said previously I LOVE my car apart from these particular issues.
But as it is now I can barely use it and when I do I feel far from safe.

My previous cars like my AU I had for YEARS, it was so loyal and I had 500,000kms on it. I just wanted another loyal car, which I haven’t got lol.

[kellyvb]

Originally Posted by BENT_8

I think what Rob said would sum it up, the car itself isnt the problem or she would never have bought it for her needs, the problem is the car can not provide her with the service she expected of it when she bought it in good faith, she's not alone there.
With that in mind, why should she burn 7 or 8k after a few years of ownership due to things beyond her control.

PERFECT thank you!

[kellyvb]

Originally Posted by au2000

I think the main points are pretty simple really,

Legend has said there are a number of things that can cause the issue with the focus that the op has

The current ford dealer has not fixed the issue

The op wants the car permanently fixed or replaced to similar value

Ford have admitted via accc that there is a fault with the vehicle or they would not have accepted a 10 million dollar fine

Ford via accc admitted that there were out of approx 70,000 vehicles sold, 10,000 (approx) affected customers that had registered faults with ford at the time

What I don't get is why the op is having such a issue with getting it fixed. I think it's unreasonable for it not to be given that there are ways to fix it, I hope the op takes gt legend's suggestions back to the dealer and that helps sort out the issue once and for all.

As for some suggestions that the op should just keep going back for warranty work, I think back to when I only had 1 car and how hard it was to do things, errands, goto work etc without it and the frustrations that would bring, the op should not have to accept repeated visits to a dealer to get her car fixed.

Precisely and then add a one year old child to the mix and trying to get around with that crazy little thing is a nightmare with the current issues with the car.

Taking GT LEGENDS advice on board for sure and if the car ends up back at the service centre next week I’ll show them his message

[GasoLane]

Originally Posted by kellyvb

Taking GT LEGENDS advice on board for sure and if the car ends up back at the service centre next week I’ll show them his message

After you've deleted his name

[kellyvb]

Originally Posted by Top_Ghia

The dealer will supply a free loan car at no cost to her. It’s free, she won’t have to pay for the free loan car at no cost.
She may have to accept terms and conditions to get the free loan car at no cost to her for free.
She may need to book the free loan car at no cost to her in advance.
She’ll have to pay for fuel as that’s not free.

Are you for real? Then having to get the car seat uninstalled, installed, uninstalled and then installed again..... No thanks, and not to mention the constant stuffing around taking it back and fourth to them.

I walked all the way to the dealer last time with my son to pick up the car.
And majority of the time, if I want a loan car it means I have to wait longer to get my car in to the service centre because the wait time is longer, so I’m better off copping the exercise walking back and fourth lol

[Vesper Martini]

Originally Posted by kellyvb

I want out, if ford can assure me that it will be repaired and I’ll have no reasonable issues with these defected parts in the future I would happily keep my car, like I’ve said previously I LOVE my car apart from these particular issues.
But as it is now I can barely use it and when I do I feel far from safe.

My previous cars like my AU I had for YEARS, it was so loyal and I had 500,000kms on it. I just wanted another loyal car, which I haven’t got lol.

I understand, it must be quite stressful.
My advice is to look at GTLEGENDS post and maybe PM him your VIN he might be able to advise how the car can be fixed properly.

If they cant, take the offer as it will wear you down.

[kellyvb]

Originally Posted by BENT_8

Agreed, and if this mythical dealer who is capable of actually fixing the car is not in the immediate vicinity its even more of an inconvenience.
As a bare minimum Ford should send a tilt tray with a demo Focus around to Kelly's, leave the demo, take the lemon and keep it until its fixed adequately.

Well that would be wonderful lol, they aren’t that nice though unfortunately :(

[kellyvb]

Originally Posted by Top_Ghia

Some dealers may pick the car up and drop off a free loan car at no cost to you. You just need to ask nicely.
I asked for the op’s vin number so I could actually check the warranty history of the car. I’m sceptical of her story. Just because it’s written on the net doesn’t make it true.
I’d like to see the warranty history so I could possibly make helpful suggestions. But we’re only getting one side of the story.

You’re skeptical of my story? What exactly do I have to gain from making any of this up! And I suppose the other tens of thousands with the same issues are making **** up as well?

Like I’ve said to you previously I don’t need to justify myself to you what so ever, i don’t need you to believe me, if you don’t, that’s fine!

I’m not giving my VIN out, this is the opening for my case at FORD Australia, so with my VIN anyone can access my case.
And I don’t really understand what you can find out if you don’t work for ford anyway.

[kellyvb]

Originally Posted by GasOLane

After you've deleted his name

Yep, of course

[kellyvb]

UPDATE:

After trying to contact my case manager since mid last week, ringing and leaving voicemails, messages etc she finally rang me today.

Said she hasn’t sent anything off to the dealership yet as she is trying to see what she can do internally first before she does this.... which I don’t quite understand this at all. Seems like an excuse for how long it’s taking.

I also updated her on how the cars been behaving like the shuddering starting to return etc which she’s put in the notes.

Apparently I’ll be updated at the end of the week

[GTLEGEND]

Originally Posted by kellyvb

Haha I wish I could!!! I reckon it’ll probably be back there again next week getting another diagnostic done because yesterday it was shuddering like a mother#%*+#%

Can you explain in a bit more detail when the shudder occurs. Does it do it straight away or after driving for so many minutes/hours ie when the engine/driveline gets hot? Does it occur only when you take off, ie in comparison to a manual only on first gear take off or does it do it when it changes up to higher gears ie first to second, second to third etc. Does it doing when slowing down or whilst driving or coasting at a steady speed like on the highway etc.

Is it worse when you drive up a hill with a bit of load or weight in the car?

From what you have said above and without knowing any other information, when the clutch really shudders on take off or under load up a hill is usually a sign of some sort of contamination like oil (be it engine or transmission) or even coolant on the clutch material which causes the material to slip on the pressure plate. I wonder if they had a good look around when they did the clutch or did they just replace the clutch without looking around.

Not saying that is exactly what you have, but from your description and the limited information, it could be one of the possible causes.

Do you mind sharing what dealer you have been going to?