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#151 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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Quote:
Some of our wealthiest people walk around in very casual clothes.. |
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#152 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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It's amazing just how many sales people now expect the fish to jump right in the boat,
what ever happened to engaging people, talking to them and finding out their needs and intentions. Any person who sets foot on a dealership and shows passing interest in a new vehicle is fair game, most successful sales people will tell you that eliminating the road blocks to a sale is key, why can't you buy this car today? - no income - no finance - not the right size, colour, model ect.. - price of vehicle - price of trade in It just so happens that salespeople at Toyota, Mazda, Mitsubishi, ect are more in tune with buyers than their colleagues at Ford and Holden who think, "there it is mate, you know all about it, take it or leave it?" I personally have been astounded at some of the attitiudes at Ford dealers, some of the guys are absolutely brilliant sales men and can sell anything to anyone but gee on the other side of the ledger, I've also seen a lot of sales people who can't sell, the kindest thing you could say is thank god they work for commission.... |
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#153 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,645
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Quote:
He laughed and commented that 30% of his sales are from people who arent really in the market for a car but are curious 'tyre kickers' Infact he said these sales are his cream, anyone can sell to someone with cheque book in hand. He gets the most satisfaction from creating a new sale that might not have been there, not just filling out the paperwork for someone already sold on the product. |
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#154 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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Quote:
Get a connection with the interested party and work on eliminating the reasons why they can't by that car or another one on the lot today. When does the salesman's job start? When the customer says, "No.." Too many sales people give up too quickly, sometimes you have to risk being annoying to convince someone that they really can afford to buy that car, they just need a few " pushes". I love this movie, How to sell a car from the movie SUCKERS Last edited by jpd80; 16-06-2012 at 10:55 AM. |
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#155 | |||
Peter Car
Join Date: Dec 2004
Location: geelong
Posts: 23,145
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Quote:
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#156 | ||
Regular Member
Join Date: Jul 2006
Posts: 123
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the truth is their service is ****! they didnt want to know me when i took my xr6turbo with warranty problems. toyota treat me like a king, go out of their way to help me with any kind of problem and friendly as well unlike the ****** ford dealers. the cars are good , the dealers suck ****! when ford australia fix this problem they will save themselves.
over and out! |
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#157 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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Quote:
For as good as Ford products may be, it's up to the franchisee to make good on the buyer experience and follow through with quality customer service in the service department by looking after your customers. |
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#158 | ||
Peter Car
Join Date: Dec 2004
Location: geelong
Posts: 23,145
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I really can't understand why dealers treat customers like they do, especially the salesmen who's income relies on sales, and the dealerships themselves who want return customers. Its in their best interests to keep customers happy, because it will provide current as well as future revenue for them. **** the customers off and they either won't buy from you, won't get services from you or they will never return to buy from you again, along with others they have told about how shoddy they have been.
Makes you wonder. |
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#159 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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Quote:
I think that's where more customer interaction is required, it's hard work dealing with people and that's why some dealerships fall down, not enough time listening to customers and responding. |
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#160 | ||
Za Dom spremni
Join Date: Dec 2005
Location: Adelaide
Posts: 1,759
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I dunno, I've been pretty happy with my ford dealer, they always follow up after services and want to know how it went . I've even had them call me to follow up on some queries I mentioned in passing. Pretty good if not unexpected.
To be fair, I haven't had any warranty issues but nevertheless I couldn't have asked for much more tbh.
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2017 red mustang GT manual XB coupe 351 4spd sunroof onyx black XBGT 4 door Sunroof apollo blue AU III XR8 red ute |
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#161 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,293
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Quote:
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