Mazda Warranty extorsion.. - Page 2

glavas · 02-12-2010, 05:58 PM

Quote:

Originally Posted by b0son

this is *ford* forums, not ferrari forums - we're all tight ***** here :P

so spending nearly 80 grand on a Gt is being a tight ****? yeah right but i doubt that. what about spending 300k(or even more) on a gtho?

glavas · 02-12-2010, 06:00 PM

Quote:

Originally Posted by gcg2503

So you enjoy being lied to in life?

does anyone? its not really a good feeling but it happens. thats why its best not to trust anything. wouldent you argree?

aualright · 02-12-2010, 06:02 PM

In my experience extended warranties are generally just a way for the retailer (whether it be computers, tv's or cars) to make more money off what are usually small margins to begin with. I'm not saying they are for suckers as every situation is different, but I tend to steer clear of them due to the often restrictive conditions that come with them.

If you do have an issue with the dealer for the BS they are giving you, I'd suggest you contact the Ombudsmen as most retailers will listen to that dept before the ACCC.

****

b0son · 02-12-2010, 06:04 PM

Quote:

Originally Posted by glavas

so spending nearly 80 grand on a Gt is being a tight ****? yeah right but i doubt that. what about spending 300k(or even more) on a gtho?

do i need to point out the hypocrisy of spending that sort of coin on a ford, and balking at servicing more often than evry 12 months?

PHANTMXR6 · 02-12-2010, 06:43 PM

Quote:

Originally Posted by glavas

whats the big deal? your ment to service a car every 6 months or 5000km whatever comes first. Thats the best way to keep a car running good. i travel around 10000km a year and still get my cars serviced every 6 months.

Who says your meant to service your car that frequently?

Maybe if it's an old carb version or dinosaur, but not the modern engines.

Service when required is the way to go, so 10000kms or 12 months for me.

I like to spend my money on other things apart from oil and filters, especially when it's not required.

4Vman, did H.O. give you any indication they would sort out the fibs from the dealer to prevent future embarassment?

bingoTE50 · 02-12-2010, 08:28 PM

Yes ,I have had the extended warranty experience.Bought a second hand 4wd ,that happened to have a hole in the head !!!They would not touch it .The dealer would not help,luckily I got it for free,but really was a crock with so many clauses you would have to be a solicitor to understand.

By The way 4V - have'nt the clowns seen your Avatar !!! Don't they realise who they are dealing with . As MR T says - I pity the fools...

geckoGT · 02-12-2010, 09:05 PM

I can kind of see your point and perhaps his wording was not right but what does your owners manual say?

In my owners manual for my BF F6 Typhoon it states a service is due every 15,000 km or no more than 12 months.

If you read the conditions of the warranty, it states many conditions where warranty will not apply in the event of a failure. One of these is "failure to have the vehicle properly, regularly and punctually serviced in accordance with the instructions and recommendations specified for the vehicle by Ford".

So according to that statement if my Typhoon at 2 years old had not had 2 services and the engine blew up, they could deny the warranty claim as I did not have the vehicle serviced according to recommendations specified for that vehicle by them.

Our Mini has a similar condition attached to the warranty that states warranty will not be honored if recommended servicing is not adhered to, although the mini does not stipulate a time frame between services as it uses "condition based servicing". Having said that, I am sure that if the Mini was only doing 4000 km a year, the computer in it would ask for servicing despite the low km's.

It is not just Mazda giving limitations on the time frame between services, they all do and 6 mths is pretty standard from what I have seen of many manufacturers.

It appears to me the only thing the dealer did wrong is stating it had to be done at thier dealership to maintain the factory warranty.

Look at it the other way. If you had a major failure and the warranty claim got denied by Mazda due to the non compliance with the servicing schedule, you may have gotten upset with the service centre for not warning you of this.

Trust me, when a manufacturer is facing a rather expensive warranty claim, they will search for any valid reason to side step it.

naddis01 · 02-12-2010, 09:30 PM

I guess if they are talking about oil dilution then you have a diesel CX7? I know you haven't done many km but has the oil level increased to the X on the dipstick (which is above the FULL mark)? Apparently it is more of a problem in city cars that do short trips. There is plenty of info out there on the web about the issue. It was more of a problem in the 2.0L diesels.

As for the extended warranty, that just sounds like all of the other extended warranties out there which bassically aren't worth the paper they are written on. However that doesn't excuse the dealer trying to BS you.

WILDB · 02-12-2010, 11:19 PM

As Gecko said above service intervals go by time as well as km.

So, if the book says 10000km/6 months that means 10000km or 6 months, whichever comes first.

I don't know about Mazda, but Ford have a clause in their service schedules stating that in certain circumstances (such as travelling under a specified distance per year etc.) additional maintenance is required.

As an example I had a customer bring his vehicle into work for the 30000km/2year service with only 3500km on the clock. It was due by time, rather than distance.

drew`SEVNT5 · 03-12-2010, 02:16 AM

If your stupid enough to believe the dealer based 'extended warranty' is worth the paper its written on, your probably stupid enough to believe the service manager's spiel.

HTH.

burnz · 03-12-2010, 02:47 AM

Quote:

Originally Posted by bingoTE50

Yes ,I have had the extended warranty experience.Bought a second hand 4wd ,that happened to have a hole in the head !!!They would not touch it .The dealer would not help,luckily I got it for free,but really was a crock with so many clauses you would have to be a solicitor to understand.

By The way 4V - have'nt the clowns seen your Avatar !!! Don't they realise who they are dealing with . As MR T says - I pity the fools...

4v man allways uses dwayne the rock johnson in varous poses..
wrestler turned actor.http://www.westlord.com/dwayne-johns...-rock-website/

LTDHO · 03-12-2010, 09:35 AM

Why would you get an extended warrenty unless you knew you were buying a lemon?

You're warrenty will have the terms and conditions. Follow them and you don't have to worry.

zoomie · 03-12-2010, 09:54 AM

Quote:

Originally Posted by naddis01

I guess if they are talking about oil dilution then you have a diesel CX7? I know you haven't done many km but has the oil level increased to the X on the dipstick (which is above the FULL mark)? Apparently it is more of a problem in city cars that do short trips. There is plenty of info out there on the web about the issue. It was more of a problem in the 2.0L diesels.

As for the extended warranty, that just sounds like all of the other extended warranties out there which bassically aren't worth the paper they are written on. However that doesn't excuse the dealer trying to BS you.

Oil dilution is also a bit of a problem on the DISI (direct injected spark ignition) turbo 2.3L petrol engines as well (CX7, MPS3 and MPS6 uses these engines).

When i had my MPS3 i had a oil test done by castrol after the turbo seal/bearing shat itself and it was found that oil dilution with petrol was abnormally high (apprently it is a issue with some direct injected petrol engines), the the oil had only been in the engine for 1200kms and was the recommended Castrol Sport edge for the car.
I guess the car running AFR's of high 9's when on boost from factory didnt help with the above.

GT450 · 03-12-2010, 10:12 AM

Hi Norm had a similar experience with a Ford dealer who used to be on these forums. Sent me a letter before 12 months were up from new and advised me that if i didn't get it serviced soon by them my extended warranty of 3 years would be made void. A month later another letter voiding it. I rang before this and queried it and sure enough it said ALL services had to be carried out at 6 month intervals or 10,000 kms by them to keep the EXTENDED warranty alive.
So whilst not saying my factory warranty would be voided ( they couldn't do that ) once i missed any service with them my extended warranty was void. So you couldn't have it serviced elsewhere for 3 years and then take it to them thereafter for extended warranty.
Anyway the upshot was my car was always regularly serviced elsewhere, any warranty work has cheerfully been carried out by my local dealer, so extended warranties are designed to put money into the dealers pockets and not worth the paper they are written on generally but they cant stop your factory warranty only the manufacturer can.
Never been back to Did Not Finish and never will.
Cheers
GT450

ltd · 03-12-2010, 10:51 AM

This makes my blood boil. Picture this, how many little old ladies and retirees that do SFA distance and very few trips are going to get this letter from some kokhead DP whose only concern is bleeding a margin out of an illegal scam? It's fraudulent, it's misrepresentation of Mazda Motor Co. and it's unconscionable conduct. This DP needs to be fired and charged. Norm, contact the ACCC and have this sumbitch dealt with. We have enough scammers and con artists in the world, we don't need supposed legitimate businesses robbing people who don't know the intricacies of engine oil and contract law.

Just in case any of you think I’m being a little extreme here, imagine your parents or grand parents receiving such a letter.

Bushbasher · 03-12-2010, 11:42 AM

about extended warranties... you all say they're not worth the paper they're written on but when I bought the wagon I paid for an extended warranty and stipulated that I could take it anywhere for service and work as long as it was a recognised and licenced mechanic and the warranty would be honoured. The warranty was honoured on more than 1 occasion without too much drama and included a replacement LPG converter, steering rack and rear wiper motor plus labour to do the repairs. Maybe it was just dumb luck that I got a good warranty or maybe I just asked the right questions before I sign up, I don't know, but I tend to buy extended warranties for any item I buy these days and so far I've had a convection microwave and a front loader washer repaired and/or replaced using extended warranties without a drama so they do work if you get the right one.

Bushbasher

GT450 · 03-12-2010, 12:13 PM

All extended warranties are not bad but a lot are. The problem here is the dealer is telling you that to obtain any benefits for it ALL your servicing needs to be done by them at their schedule. By the time you have paid for all this the money you have spent would usually more than cover any claims , this is especially so for a brand new vehicle.
Only you can judge the benefits and i am guessing yours may have been outside the new car warranty period . There are usually so many sticking points and excesses that most just are not worthwhile. That's my view anyway.
Cheers
GT450

aussie muscle · 03-12-2010, 12:22 PM

Quote:

Originally Posted by geckoGT

If you read the conditions of the warranty, it states many conditions where warranty will not apply in the event of a failure. One of these is "failure to have the vehicle properly, regularly and punctually serviced in accordance with the instructions and recommendations specified for the vehicle by Ford".

it says serviced regularly, but not that it has to be done by a Ford authorised service center? I'm sure you can even do it yourself if you can prove you are suitably competent.

PHANTMXR6 · 03-12-2010, 12:27 PM

Quote:

Originally Posted by aussie muscle

I'm sure you can even do it yourself if you can prove you are suitably competent.

If you don't have a trade paper you won't be deemed as competent in the eyes of Ford.

sandmanls1 · 03-12-2010, 12:33 PM

while not Ford my factory VW extended warranty backed by Allianz states that the vehicle only has to be serviced by a licensed mechanic or workshop as long as they follow the correct intervals / procedures etc. It can help going to a dealer though as I recently had 2 faulty injectors and the dealer pushed for all 4 to be replaced along with a new wiring harness total bill $3854 (diesel) rather than just the faulty ones. The VW one has no limits on cost on items but is 2 years / 60,000km.

sandmanls1 · 03-12-2010, 12:37 PM

while not Ford my factory VW extended warranty backed by Allianz states that the vehicle only has to be serviced by a licensed mechanic or workshop as long as they follow the correct intervals / procedures etc. It can help going to a dealer though as I recently had 2 faulty injectors and the dealer pushed for all 4 to be replaced along with a new wiring harness total bill $3854 (diesel) rather than just the faulty ones. The VW one has no limits on cost on items but is 3 years / 60,000km.

bpefi · 03-12-2010, 01:16 PM

Quote:

Originally Posted by Bushbasher

about extended warranties... you all say they're not worth the paper they're written on but when I bought the wagon I paid for an extended warranty and stipulated that I could take it anywhere for service and work as long as it was a recognised and licenced mechanic and the warranty would be honoured. The warranty was honoured on more than 1 occasion without too much drama and included a replacement LPG converter, steering rack and rear wiper motor plus labour to do the repairs. Maybe it was just dumb luck that I got a good warranty or maybe I just asked the right questions before I sign up, I don't know, but I tend to buy extended warranties for any item I buy these days and so far I've had a convection microwave and a front loader washer repaired and/or replaced using extended warranties without a drama so they do work if you get the right one.

Bushbasher

I have been in the game for many years & many of these warranties are mainly sold to get work in for their workshops. Cars have become far more reliable since the advent of fuel injection period. Ford getting their act together on head gaskets alone reduced the work coming into my workshop considerably. There was a time when if an XF or EA came in for work I could boast that I would find a days work out of it & usually be right. Suddenly after this & the GFC things have become tight for a lot of people in the industry - so they use any method to keep people coming in to the workshop.

Some vehicles need an oil change every 5000 k or 6 months such as earlier Diesel Hilux's - which was imperative though many do not. A lot are very limited with what they cover as well - so you must read the fine print.
By the time you consider the cost of the warranty & the servicing you might find that your better off without it.

WhiteXR6 · 03-12-2010, 03:18 PM

Hi All

Hope this may clear up some confusion about extended warranties.Most dealers can supply two different types of aftermarket/extended warranty.In my time there was the Harrier warranty which meant the vehicle needed to be serviced by the selling dealer to keep it up and the other was the ASWN ( all states warranty ) and depending on if your buyer was local or not depended on the warranty provided.Both were of similar cover however it just meant that for somebody out of town wishing to purchase a vehicle from your dealership you still could provide them with an additional warranty that could be maintained by there local qualified & registered mechanical workshop.

As for there effectiveness,yes some people get a shock to find they don't cover certain things.I was lucky enough once to require a new water pump on a 3.5ltr Petrol Pajero and this was covered by my ASWN warranty and replacing a water pump on one of those things is very expensive indeed and i was covered with no out of pocket expenses to myself.

So a tip if you are buying a vehicle and are being offered up an extended warranty then ask for one that is similar to the All States warranty meaning it can be serviced by any licensed mechanic.

Cheers

Steve

FTE72 · 03-12-2010, 03:48 PM

Quote:

Originally Posted by 4Vman

Their words: the dealers offer these "warranty's" as a carrot and make you believe its a full manufacturers cover then "bluff you" to keep using them for service.. it effectively guarantee's them at least 2 services a year for 4 years and in many cases much more regularly than needed .....

So its a thinly veiled scam....

This is always the case with the dealer "extended warranties" They also consider the service manual as a "rough guide" for the required fluids and lubricants if you have fixed price servicing on your car that actually requires premium lubricants. eg $20 valvoline used instead of factory specified Mobil 1 for instance( No oil debates required thanks).
Waste of paper these dealer warranties.

bingoTE50 · 03-12-2010, 08:08 PM

Quote:

Originally Posted by burnz

4v man allways uses dwayne the rock johnson in varous poses..
wrestler turned actor.http://www.westlord.com/dwayne-johns...-rock-website/

Yeah Burnz ,
I realise its the Rock , but I could not think of any sayings that he has ,so I thought I would quote another black tough guy type .....the original one !!

ZC001 · 08-12-2010, 01:41 AM

Extended warranties are JUNK insurance.
Massive commission to the retailer who sells it.
The product actually covers very little (read the fine print).
Onerous conditions in the junk contract either provide convenient get-out clauses to avoid a claim being honoured ('your vehicle has been poorly maintained' or 'your vehicle has not been serviced by us') or lock the customer into more frequent and expensive servicing at the same dealer who sold the product to you. (BONUS EXTRA PROFIT)
These JUNK insurance products often make more profit than the original transaction they were purchased for.