Jobs Going Offshore

[Bucknaked]

Got a call tonight offering me cheaper phone calls. The female caller said her name was Karen. Karen had a very strong Indian Accent and struggle to pronouce my name. Anyway, i terminated the call.

A few weeks back on fox there was a show called "Diverted to Delhi" Talks about Australian and US companies sending their business to Indian Call centres. The workers are paid around $40 per week ( Approximatley ) They said they most of these companies send their business to these indian call centres. Companies like Myers and a few other big ones. They assume english names and try to speak like a westerner. Most of the employees have university degrees. Where as the average Aussiue worker only has a high school certificate. So they are put though training courses and are employed to not only get your business, but they also do debt collecting.

Jobs are sent oversea's to help cut costs. Its happening now with Qantas. Whats most annoying is the fact that they cut jobs and send them oversea's to save the money, but these are companies that recorded something like a 100 million dollar profit. I don't really understand how they can justify cutting jobs because they are worried they will only make a 200 million dollar profit this year, and its just to tight. Bottom line, they do it for the share holders. Well, thats where they shift the blame to anyway.

Whats the old saying "It's downright Un Australian"

[Tote]

Unfortunately with the advent of the internet and share speculation for the masses companies are no longer driven by the need to be profitable and return good earnings for their shareholder. They are driven by the need to have capital growth on their share price. If a company has a lower than expected profit or a lower profit than their competitor they will be punished by the stock market regardless of how much they actually made. This leads a company to be run by people whos only focus is to reduce costs so that they can state that they have become more efficient by having a "best in class cost structure".

Wanna cut costs, lets see, if we move all our phone support to India that gets rid of 30 people in our local help desk. 30 less on our permanent staff, that should make the stock market analysts happy.
But wait, our customers are getting angry with us, we'll put some more layers of management in to better manage the customer complaints, that way we will still have got rid of 30 jobs and we can publicise the new customer complaint managers as showing how we care more than our competitors about the customers.
These new customer managers care about their jobs and dealing with the customers have a real feel for the customer's pain with the new outsourced process. However they have no way to remedy the situation so their churn rate is really high which in turn means that the corporation can hire cheaper customer managers and lure them with the myth of a career path thus achieving more cost savings.
And people say I'm a cynic

Regards,
Tote

[SSBUB]

ill say it again...globalisation is a pig

[Hunter]

Eventually it will all come crashing down around their greed filled heads...

Rest assured you can sit back and watch .

BTW yes I am a bit of a socialist (NOT A COMMUNIST!).

[rapidxr6]

Its no different in my line of work, sawmilling, they send boat loads of logs overseas to be manufactured b/c it's cheaper labour, have you seen the port at Geelong? all those rows and rows of sawlog sitting there. i did a rough estimate and there would be well over a years intake of sawlog there right now! in the mean time how many smaller operations have been pushed out of business because of these decisions? to many! Bottom line it's more profit for some magpie legged, fat necked, wombat headed, greedy ceo's and shareholders!!

[gtfpv]

if we keep letting our bosses and government run the country and keep cutting costs employees and budgets . we will end up with no good health care no good employment and no money to buy anything and the government wont be getting any tax revenue . not to mention our standard of living .
LOOK AT QANTAS . MOSTLY AMERICAN OWNED . MUST CUT COSTS executive salaries and fares wont come down but a few more thousand people out of work and chinese standard quality control based on price .i just wish the whole country could down tools and demand that australian people keep maintaining our planes( what could our bosses do then ).i am really sick of this f u jack i'm ok for now country that we have become .

[Tornado]

I know all too well about jobs going to India.
I am now out of work because of it.

[Mechan1k]

Optus is the same ... another 600 jobs will be axed soon ... and call centres will be sent overseas to India.

No one can do anything about it ... companies will realise it when it's too late ... sme with the Government as well ... then they will complain and whinge about it. And nothing will get done as usual.

I'm over it all.

I may as well just become a full time courier driver ... IT is depressing ... there's no such thing as job security anymore.

[Bucknaked]

Remember years ago when there was the big push to stop the exploitation of workers in Australia. Now they send the jobs oversea's because they pay the workers SFA and they can do what they like to the worker.

Another thing they said too is that now with sending the jobs to india, these companies no longer have to give the workers any workers comp, and health insurance, holidays or sick days. If they want holidays then they will get someone else to replace them.

Originally Posted by Mechan1k

IT is depressing ... there's no such thing as job security anymore.

I'm fotunate as I work for the commonwealth government, so I have the luxury of job security. Someone doing the same work in the private sector get's paid alot more, but I'm not complaining. Security for me is important.

[gtfpv]

Originally Posted by Mechan1k

Optus is the same ... another 600 jobs will be axed soon ... and call centres will be sent overseas to India.

No one can do anything about it ... companies will realise it when it's too late ... sme with the Government as well ... then they will complain and whinge about it. And nothing will get done as usual.

I'm over it all.

I may as well just become a full time courier driver ... IT is depressing ... there's no such thing as job security anymore.

when they made 2ndry boycott strikes illegal is when it was over rover . because then you couldn't stand up for your fellow australians anymore . and the birth of the f u jack i'm ok became the australian way.

[4.9 EF Futura]

It is concerning. I'd much rather see a fellow Australian having a job as opposed to an Indian or Chinese person.

But I think some of you guys are 'putting it on' a bit... you know exactly why they do it. You know how the free market economy works.

30 less on our permanent staff, that should make the stock market analysts happy.

There is no need for this kind of cynicism (spelling?). In fact - there's plenty of financial market analysis being exported overseas at the expense of Australian jobs. But.. I guess you have no sympathy for them, right? Because they're just some ***** in a suit who doesnt deserve their job? A little hyprocritical ont you think?

Who to point the finger at? Shareholders. Hey... happen to notice you're pointing the finger at yourself?

Put your hand up if you expect your superannuation fund to earn sound returns to build up your retirment savings. Well guess what? The Australian superannuation industry now has the collective capacity to buy and sell THE ENTIRE AUSTRALIAN STOCKMARKET. Who do you think the companioes are trying to impress> Yep - institutional shareholders who are investing on your behalf.

Yes that's correct - you are conflicted. You want people to stop profiteering... but you'll be damned if you're going to let those sons of b*tches earn you less than a 15% long term return on your super fund...

So sit around ИИИИИing about something which is inherent to the free market economy in which we live - or go out there and do what you gotta do to keep ahead of the game. What we are seeing is survival of the fittest. And i for one, do not want to be on the wrong side of natural selection.

Dont like the free market economy? Well i hear north korea isnt a terribly nice place to live at the moment... the word famine comes to mind. Oh... you want to cherry pick between the free market economy and a controlled economy.. i.e. protection. Unfortunately if we choose to do so (more than we already do) then we're going to get swallowed alive by countries who are willing to go laisez faire.

My honest opinion is that what we're seeing is just part of a cycle. They'll realise the bombay call centres dont work, someone will come up with the "ingenious" idea of bringing it back to Australia. 10 years later, someone will have the brilliant idea of outsourcing call centres to foreign countries...

The world is a f--ked up place.

[MITCHAY]

I always have someone ring up at work saying "Am I speaking to the business owner?" I say no and the dodgy ИИИИИИ hangs up. They are so rude with their tone so I don't know how they expect to make any business. Now when they ring up I say "ИИИИИИ off" and blow the air gun into the phone. Enjoy that ya bastards.

Also had a call the other day and I couldn't even understand what they were saying so I just said "Yeah ok whatever, ИИИИИИ off" It is so comical how these offshore businesses what to sell their crap in AUSTRALIA yet cannot talk in a way that AUSTRALIANS can understand. Very bad business practice if you ask me.

[Tornado]

I have found that the Indians are very polite, but thay just don't know thier stuff.
One time I logged a call about a dead hard drive and the Indian on the phone wanted to know what the error message was when I booted the system. I told him it has a dead drive and does not boot, please send a replacement drive and then gave him the part number. Then he asks what OS I am running, I told him "The drive is dead, the system will not boot, it doesn't matter what OS is on there just send me a replacement drive"

Another time I reported a faulty monitor and I was asked what OS the system was running, like that makes a difference.

Thay have a check list that thay follow and regardless of the problem thay ask the same questions. It really used to give me the $hit$.

Mind you, this was dealing with our companies call centre, not a third party vendor. I can only imagine how peed off our customers would be trying to log support calls.

[Bearman]

I would love to boycott all companies that use offshore call centres or those that have exported jobs, problem is that so many companies have done it such a boycott would make life very difficult!!

The thing is I get them comming to my front door trying to flog security alarms, cable TV or mobile phones. They seem to be straight out of the detention centres!! The jobs go over there, the people come here!! Something a bit wrong with that.

[Tornado]

The thing is, Would you go door to door trying to sell stuff.
I know I wouldn't.

[gtfpv]

some of these people have had my 5 year old son on the phone for 10 minutes before they realise thier speaking to a minor. bloody funny and then they go through it with me as if nothing happened . hilarious.
i have the perfect comeback for everyone that comes to my door trying to sell something. or rings up . i have a bible at the door and i grab it and start asking questions about thier faith, then offer a deal .m you come to church with me and i'll buy it . so far no takers. have had people including jehovahs witnesses say they need to go now . and i just keep them there making them feel uncomfortable.

[gtfpv]

by the way . never pick on or abuse a jehovahs witness . those guys have been attacked by dogs threatened with death . bashed etc etc . i figure after a few years of this they would be able to kick some serious arrrrssseee.

[Dark Horse]

Originally Posted by Bucknaked

Its happening now with Qantas.

Qantas is really now only in name, once the 49% Foreign Ownership cap goes that's pretty much it. Although if you have a look at it already the offshoots started a long long time ago - very savvy management.

Australian Airlines, JetStar, JetStar Asia. They're all subsidiaries established at undertaking routes that used to be mainline QF. QF now employ long haul cabin crew that operate the European sectors that aren't Australian citizens.

The repair work that was done to VH-OJH - the 744 that overran the runway in Bangkok in 1999 was undertaken in China. This is also where you'll find they are already undertaking heavy maintenance work for their A330 fleet.

Originally Posted by Bucknaked

Whats the old saying "It's downright Un Australian"

Damn right it is!

Ok i got a lot of spare time at work and I love to keep these people on the phone for as long as possibe
I have a lot of fun with them at there expence ,the longest time is about 15 min ive held them up ,and I try and beat the 15 min record with every one that rings ,What can I say ,IM BORD!

[347_XR8]

Legally they can;t disclose there located (of the call centre). However theres a trick. Ya ask them how the weather is. Worked a treat with my dad once.
Dad- "Hows the weather there"
Caller- "Nice and sunny, pretty much a perfect day"
Dad- "Well it's pouring down here, GOOD BYE!"

[Sourbastard]

Originally Posted by Tornado

I have found that the Indians are very polite, but thay just don't know thier stuff.
One time I logged a call about a dead hard drive and the Indian on the phone wanted to know what the error message was when I booted the system. I told him it has a dead drive and does not boot, please send a replacement drive and then gave him the part number. Then he asks what OS I am running, I told him "The drive is dead, the system will not boot, it doesn't matter what OS is on there just send me a replacement drive"

Another time I reported a faulty monitor and I was asked what OS the system was running, like that makes a difference.

Thay have a check list that thay follow and regardless of the problem thay ask the same questions. It really used to give me the $hit$.

Mind you, this was dealing with our companies call centre, not a third party vendor. I can only imagine how peed off our customers would be trying to log support calls.

LTO Drive catches on fire in the server room, its a melted plasticy mess.
We ring the manufacturer for a same business day warranty replacement

*Our LTO Drive has caught fire, and we need a replacement sent out ASAP today.*
*Yes, please be providing the serial numbers of the device please.*
*It caught on fire, there are no serial numbers left, I do however have the model number as its the same as the other 5 units*
He takes the model number down
*Can you please tell me the error it gives*
*It was on fire*
*Yes. The diagnostic Lights, what code does it give*
*It was on fire*
*Are the cables seated properly?*
*IT WAS ON FIRE!!!! THEY DO HAVE FIRE IN INDIA RIGHT?! *

I can see that his university degree was well worth it.

Overseas outsourcing is a joke, driven by the almighty bottom line by packs of wallstreak jackals, staring down their cocaine riddled noses at those without the implied "intelligence" to globalize their companies services to incompetant morons in durkadurkastan.

[Keepleft]

Originally Posted by Bucknaked

Got a call tonight offering me cheaper phone calls. The female caller said her name was Karen. Karen had a very strong Indian Accent and struggle to pronouce my name. Anyway, i terminated the call.

A few weeks back on fox there was a show called "Diverted to Delhi" Talks about Australian and US companies sending their business to Indian Call centres. The workers are paid around $40 per week ( Approximatley ) They said they most of these companies send their business to these indian call centres. Companies like Myers and a few other big ones. They assume english names and try to speak like a westerner. Most of the employees have university degrees. Where as the average Aussiue worker only has a high school certificate. So they are put though training courses and are employed to not only get your business, but they also do debt collecting.

Jobs are sent oversea's to help cut costs. Its happening now with Qantas. Whats most annoying is the fact that they cut jobs and send them oversea's to save the money, but these are companies that recorded something like a 100 million dollar profit. I don't really understand how they can justify cutting jobs because they are worried they will only make a 200 million dollar profit this year, and its just to tight. Bottom line, they do it for the share holders. Well, thats where they shift the blame to anyway.

Whats the old saying "It's downright Un Australian"

Lima Agreement, Peru 1976. Signed by one Andrew PeaИИИИ on behalf AUS.

[NAK302]

i gotta laugh. here's a thread about Aussie jobs going o/seas, meanwhile a bloke at work plays with a telemarketer for 15 minutes : not real productive or was it during lunch :newangel:

it's definetly a weird world :

[42.57lb]

At least FORD have their customer service people onshore. For all the use they are...

[parawolf]

Originally Posted by 42.57lb

At least FORD have their customer service people onshore. For all the use they are...

BWAHAHAHAHAHAAHAHAHAHAHAHAAHAHAHA

Oh my lawd, best comment ever.

[42.57lb]

Originally Posted by parawolf

BWAHAHAHAHAHAAHAHAHAHAHAHAAHAHAHA

Oh my lawd, best comment ever.

hehehehe

[ck11]

I might be wrong, but isnt it a global economy? So by protecting our workers, how is Qantas going to compete with other airlines offering cheaper services.

Fact is people are driven by the dollar and none of this union protest would make sense if Qantas goes bankrupt like Ansett. Its not just Qantas, lots of jobs are going overseas and thats part of globalisation. You cant boycott every product.

We can argue all we like, but we are competing on a global scale and the only way to compete is skilled manufacturing. There was an article (financial review i think) and some economist/business expert suggested that australia cannot compete on a labour level or manufacturing in industries with high unskilled labour and there are a lot of jobs going. The only option was to become skilled and outcompete the overseas workers in terms of expertise and skill.

A good example was a huge exodus of car manufacturing from germany to countries such as romania which have cheaper workers that are just as skilled, unions more flexible and cars thus far of equivalent quality. Examples include GM, toyota, french and other manufacturers were setting up. Its happening all over the world.

Companies would always send work overseas if it saves 20-30% or more as they are accountable to share holders and Geoff dixon answers to share holders like any other CEO.

[Sourbastard]

Originally Posted by ck11

I might be wrong, but isnt it a global economy? So by protecting our workers, how is Qantas going to compete with other airlines offering cheaper services.

Fact is people are driven by the dollar and none of this union protest would make sense if Qantas goes bankrupt like Ansett. Its not just Qantas, lots of jobs are going overseas and thats part of globalisation. You cant boycott every product.

We can argue all we like, but we are competing on a global scale and the only way to compete is skilled manufacturing. There was an article (financial review i think) and some economist/business expert suggested that australia cannot compete on a labour level or manufacturing in industries with high unskilled labour and there are a lot of jobs going. The only option was to become skilled and outcompete the overseas workers in terms of expertise and skill.

A good example was a huge exodus of car manufacturing from germany to countries such as romania which have cheaper workers that are just as skilled, unions more flexible and cars thus far of equivalent quality. Examples include GM, toyota, french and other manufacturers were setting up. Its happening all over the world.

Companies would always send work overseas if it saves 20-30% or more as they are accountable to share holders and Geoff dixon answers to share holders like any other CEO.

theres no point providing cheaper products to people who cant afford them due to chronic unemployment. Simple fact there. We cant all become social workers. When companies decide we are no longer a viable market, what then, uproot, move to india, and sell to their local market? Why not? Thats where the jobs and money are going.

Originally Posted by GT-0733

i gotta laugh. here's a thread about Aussie jobs going o/seas, meanwhile a bloke at work plays with a telemarketer for 15 minutes : not real productive or was it during lunch :newangel:

it's definetly a weird world :

No as I said .I have lots of free time ,If you would like my boring job please just say so, I don't get a lunch in my boring job and im there from 6-50am till 4-40pm except fridays when I go at 4pm,

A boring job is not a good job ,should my job also be taken overseas ,my company could save them selfs 42k plus 7.5k in bonus plus 10% super and all the other costs in QLD to employ someone .

[parawolf]

Originally Posted by sourbastard

theres no point providing cheaper products to people who cant afford them due to chronic unemployment. Simple fact there. We cant all become social workers. When companies decide we are no longer a viable market, what then, uproot, move to india, and sell to their local market? Why not? Thats where the jobs and money are going.

Yup, India, China and South Korea are some of the fastest growing economies in the world. Working class in these countries have never had such high levels of disposable income, never before have such an age group been able to afford luxuries. Markets are booming - particularly finance markets such as income protection, stock market investments, life insurance and more.

What you gotta hope is that your company is good enough to get in the door in these marketplaces, and be able to sell into them all the while valuing your input to continuing the companies quality product.

but anyway, i think i've drunk too much kool-aid today... :